Before explaining what tools can be good for OpenStack, we should clarify what asynchronous communications mean, and explain the problem with the current status-quo.
The asynchronous communications are the communications happening between community members which don’t trigger an expectation of an immediate (“instant”) answer from other community members.
The current mechanisms for asynchronous communications are for example our code review system, ask.openstack.org, or our mailing lists.
While our code review system brings an easy way to track comments on any code and find history of discussions and decisions, a code review system is not a good fit for non-code conversations.
For that we rely on mailing lists. The current mailing list implementation has a poor user interface, preventing efficient search for example.
Next to this, a mailing list is only an email service. It will not provide any other tool that our community could need and use in asynchronous communications. An example is a poll system for a topic: It often happen that we run informal polls in OpenStack governance entities (like projects), yet the only way to record those polls is to rely on either an external service, or to rely on an IRC bot (and need to fallback to a synchronous meeting).
We should move to a more modern tool for asynchronous communications, as it would offer new features, be more attractive to interact, and look more modern to accomodate new contributors.
I propose to move our mailing lists to Discourse, like Mozilla.
Discourse has lots of benefits: a better search, indexing, and interaction with communication tools. This would allow to refer to synchronous communications inside the asynchronous tool. For example, we could have conversations with matrix inside Discourse. (https://www.discourse.org/plugins/chat-integration.html)
Next to this, we could generate more granular data on the engagement on certain topics, compared to the mailing lists, as it is already part of Discourse.
Fun note: This would also allow us to remove this “ideas” framework git repository.
Discourse if far less attractive for “email only” workflows. While it is possible to simply “Reply via email”, and mark all the conversations as read when they are sent through email, creating a new topic is a little bit harder, as a user cannot simply send to the generic address. Instead, the writer should find the unique email for a new topic. See also Mozilla’s new Discourse topic via email procedure.
A change in the tooling could lead to a split in the community, for people not wanting to change. There is of course an xkcd for that.